TERMS OF SERVICE

Welcome to Chat.Parts. These terms of service create contractual obligations between you and CHAT PARTS DIGITAL MARKETING LLC . The terms “you,” “your,” refer to users of our site while “we”, “us,” “our,” and company refer to CHAT PARTS DIGITAL MARKETING LLC, its website, and social media platforms. Furthermore, the terms denoting the gender in these terms of use include masculine, feminine and neuter while reference to singular terms include plural and vice versa. For the purpose of these terms and conditions, the seller means the owner of a local or regional business that sells spare parts for all types of vehicles, including but not limited to cars, trucks, pick-up trucks, motorcycles, mopeds, buses, and electric cars, or the owner of a business that sells these parts in the following forms: original spare parts, commercial spare parts, used spare parts, re-manufactured spare parts, and scrap parts, whereas the buyer or customer means the one who purchases any of the spare parts sold by the seller. We request that you read these terms of service carefully prior to using or accessing our site. If you do not agree with anything mentioned herein, please do not use our site. Your use of Chat. Parts implies that you agree with the terms stated herein. Furthermore, you agree that we reserve the right to change and modify these terms at our sole discretion at any time. We will notify you of such changes by updating them on our site and changing the revised date displayed. We encourage you to read our terms and conditions from time to time in order to learn about the changes made. If you do not agree with any changes made in these terms of use, we request that you immediately stop using our site or service.
SECTION 1: ABOUT US
At Chat.Parts, we are passionate about developing customer-first technology that improves the automotive repair experience throughout the United Arab Emirates. Our extensive network of local stores offers competitive pricing on a range of spare parts for the full spectrum of vehicles. We empower customers to make informed decisions by providing them with the freedom to communicate exactly how they would with another person. In turn, they are connected to a relevant store with the parts they need. Whether you’re a spare parts store looking to join the digital age or a workshop seeking to improve the customer experience, we welcome you to join the Chat.Parts network and adapt your business to the changing nature of the market. By connecting with our network, you will have the opportunity to receive inquiries from garages, workshops, maintenance centers, and individual customers. In turn, you can become a local leader while dramatically increasing your sales activity and revenue. We empower local spare parts dealers and players within the automotive repair market alike to prosper. We are a movement of industry experts who are building relationships to last a lifetime with top-rated brands in the spare parts and automotive repair industry as a whole.
SECTION 2: REGISTRATION
In order to use our platform and services, you are required to register with us by creating an account. You can register as a seller or a buyer (a natural or legal person). If the buyer is a legal person, it shall be required to provide information including, but not limited to, the full name of the business, the full name of the owner, the full name of the representative or contact person, the phone number, the location, an email, the business identification number, and technical information about the vehicle or part you need. If the buyer is a natural person, they must provide information such as their full name, phone number, location or city, email address, and information about the vehicle or part they require. Whereas, if the seller is a legal person, it shall be required to provide information including, but not limited to, the full business name, number of branches, brands of vehicles you are selling and their types, business identification number, image of the business, certificate of incorporation or license, locations and addresses of the branches, phone number, name of representative or contact person, phone number of representative or contact person, official or personal number of representative or contact person, and/or business website link. You acknowledge and agree that you will provide us with correct and updated information and will not impersonate someone else.
SECTION 3: PRICING STRUCTURE

Chat.Parts offers monthly subscriptions to the sellers, featuring scalable pricing for any budget. If you are a seller, please refer to the pricing section on our website for detailed information or click here: https://chat.parts/pricing The subscription fees shall be charged through the methods available on our website, through WhatsApp using Chat.Parts, the digital payment gateway of Chat.Parts, or via bank deposit.

When your previous subscription expires, your subscription will be automatically renewed. Moreover, we do not offer refunds for the current month’s subscriptions. Chat. Parts only offers refunds if you have paid for the next month’s subscription in advance.

SECTION 4: TERMS FOR SELLERS

The sellers represent and warrant that:

  1. They are legally capable of entering into contractual obligations with the buyer.
  2. They are authorized to sell the parts.
  3. That the sold parts are free from defects in material, manufacture, or workmanship.
  4. They shall, at their own cost, repair or replace any defective part due to a defect in material or workmanship during the warranty period.
  5. The parts are free from any malfunction due to a defect in the material, manufacture, or conception of such parts.
  6. They shall not commit any fraud or misrepresentation.
  7. That the parts shall be free from any lien or encumbrance.
  8. They shall clearly communicate the use, precautions and offered price for selling the parts to the buyers.
  9. They shall be solely responsible for shipment, delivery, and responding to buyers’ requests.
  10. They shall deliver the parts on time and as agreed by and between the sellers and buyers.
  11. Chat.Parts is only an intermediary that connects the buyer and seller digitally and shall not be held liable to deliver the parts on behalf of seller or respond to buyer’s requests.
  12. They shall solely and directly be responsible to the Buyers for any dispute, controversy, fraud, act, omission, misrepresentation, misconduct, negligence and breach of representation and warranties. Chat. Parts shall not be responsible to the Buyers, Sellers, or any third party for the actions of Sellers.
  13. Chat. Parts shall not be held liable if the buyers fail to make timely payments. The buyers and sellers shall be solely responsible for interactions and dealings among them.

If Chat.Parts discovers that you have violated any of the terms, breached any representations, or otherwise engaged in inappropriate behavior, it may, in its sole discretion:

  1. Terminate your access to our service.
  2. Suspend your subscription without being liable for a refund.
  3. Notify law enforcement authorities.
  4. Pursue any action that it deems fit.
SECTION 5: TERMS FOR BUYERS

The buyers:

  1. Shall be legally capable of entering into the contractual obligations with the Sellers.
  2. Shall clearly communicate the requirements to the ‘Chat. Parts’ so that we can recommend the relevant sellers.
  3. Shall clearly communicate the requirements to the sellers. If necessary, provide photos and a description of the part they require.
  4. Shall compare offers from sellers on their own and make the best decision for themselves.
  5. Shall send the order number to our chat-bot to track the order, or follow up with the seller directly.
  6. Shall make the payments on time.
  7. Shall notify the seller within 72 hours of receipt of the parts if there is any defect in the product. Failure to do so will be treated as acceptance of the parts.
  8. Shall solely and directly be liable to the sellers for any dispute, controversy, fraud, act, omission, misrepresentation, misconduct, negligence, and breach of representation and warranty. Chat. Parts shall not be liable to buyers, sellers, or any third party for buyers’ actions.
  9. Chat. Parts shall not be held liable if the sellers fail to deliver the product or commit any other fraud, misrepresentation, negligence, acts, omissions, or breach of warranties. The buyers and sellers shall be solely responsible for interactions and dealings among them.
  10. Furthermore, Chat. Parts will not be held liable for any loss, theft, fraud, defects in purchased parts, or any other dissatisfaction with the seller.

If Chat.Parts discovers that you have violated any of the terms, breached any representations, or otherwise engaged in inappropriate behavior, it may, in its sole discretion:

  1. Terminate your access to our service.
  2. Suspend your account without being liable for that.
  3. Notify law enforcement authorities.
  4. Pursue any action that it deems fit.
SECTION 6: INTELLECTUAL PROPERTY RIGHTS
All the content and material amounting to intellectual property available on our site is the sole property of Chat. Parts and is protected by copyrights and other forms of intellectual property. You are not allowed to copy, sell, reproduce, transmit, create derivatives, display, or exploit any of the materials, in whole or in part without the consent of Chat. Parts.
SECTION 7: PROHIBITED CONDUCT

You agree not to do the following while using our services:

  1. Transfer, upload, share, store, or destroy our material in violation of any applicable law or regulation, including laws or regulations governing the collection, processing, or transfer of personal information.
  2. You must not carry out any activity that may impose an unreasonable or disproportionately large load on our website and network.
  3. Use any data mining, robotics, or similar data gathering or extraction methods.
  4. Violate or attempt to violate the security of our website, including trying to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
  5. Falsify any information.
  6. Reverse engineer or decompile any parts of our website.
  7. Make a link to our content or information made available to you from our website, unless permitted by our terms and conditions.
  8. Post any false or misleading information or endorse illegal activities such as violating someone’s privacy, providing or creating computer viruses, or pirating media.
  9. Solicit passwords or personally identifiable information from other individual users.
  10. Harass, incite harassment, or advocate harassment of any group, company, or individual.
  11. Send unsolicited mail or email, make unsolicited phone calls, send unsolicited texts, tweets, or faxes to any user, or contact any user who has specifically requested not to be contacted by you.
  12. Attempt to interfere with service to any user, host, or network, including, without limitation, via means of submitting a virus to our site, overloading, “flooding”, “spamming”, “mail bombing” or “crashing”.
  13. Assist any third party in doing any of the foregoing.

If Chat. Parts determines, in its sole discretion, that you are in violation of any of the foregoing and/or are a repeat infringer of third-party property rights, Chat. Parts will terminate your account and subscription without being held liable for a refund, as the case may be, and prohibit you from creating new accounts through Chat. Parts services. Furthermore, you agree that in case of any violation, Chat. Parts shall be allowed, at its sole discretion, to initiate any civil or criminal action, whatever the case may be.

SECTION 8: WARRANTY

All of Chat. Parts services and Chat. Parts content are provided on an “as is”, “as available”, and “with all faults” basis. To the greatest extent permitted by applicable law, ‘Chat. Parts’ disclaims all express and implied warranties, including but not limited to: uninterrupted or continuous availability of its services; implied warranties of merchantability; fitness for a particular purpose; and non-infringement with respect to Chat. Parts services. In addition, although Chat. Parts intends to take reasonable steps to prevent the introduction of viruses or other destructive materials into its services, and whether or not it implements the aforementioned reasonable protections, Chat. Parts does not warrant that its services, any part thereof, or any information or other material accessible through its services is free of viruses, worms, or other harmful components. Some jurisdictions limit or do not allow the disclaimer of implied or other warranties, so the above disclaimer may not apply to the extent such jurisdiction’s law is applicable to these terms of service. By accessing or using any of the Chat. Parts’ services, you represent and warrant that your activities are legal in jurisdiction in which you access or use such services. Chat. Parts does not guarantee any profit and shall not be responsible for loss of income, revenue, profits or other financial benefits.

Furthermore, you acknowledge and agree that Chat. Parts does not guarantee, including but not limited to, the merchantability, manufacture, fitness, fulfilment of obligations, non-infringement, and non-defect in the parts sold by the seller, and full and timely payment and fulfilment of contractual obligations by the buyer. Therefore, Chat. Parts shall not be held liable to the buyer or seller for their acts, negligence, omissions, frauds, violations of warranties, or contractual obligations. Chat. Parts assumes no liability of any kind after connecting the buyer and seller.

SECTION 9: LIABILITY LIMITATION
To the greatest extent permitted by law, Chat. Parts, its affiliates, respective shareholders, directors, officers, employees, attorneys, agents, representatives, suppliers, or contractors will not be liable for any incidental, indirect, special, punitive, consequential, or similar damages or liabilities (including, without limitation, damages for loss of income, information, revenue, profits, or other business or financial benefits).
SECTION 10: INDEMNIFICATION
You shall indemnify, defend, and hold harmless Chat. Parts, its affiliates and licensors, and their respective officers, agents, directors, representatives, contractors, and employees, from and against any and all claims, suits, demands, actions, losses, liabilities, damages, judgments, penalties, fines, expenses, and other costs (including reasonable attorneys’ fees) arising from your breach or alleged breach of this Agreement.
SECTION 11: DMCA POLICY

If anyone believes that his or any third party’s intellectual property rights have been violated through or at our platform, we advise you to contact us immediately. Your infringement notification should consist of:

  1. Signature of the author or any of his authorized persons.
  2. Subject matter of infringement claim.
  3. Nature and location of infringed material.
  4. Name, address, telephone number, and email address.

Statement that you believe that the use of the material that you claim to infringe your copyright is not authorized by law, or by the copyright owner or such owner’s agent; and, under penalty of perjury, that all of the information contained in your Infringement Notice is accurate, and that you are either the copyright owner or a person authorized to act on their behalf.

You can send us notice at HALA@Chat.Parts or write to us from our Contact Page and it may take up to 15 days to respond to such notices. Upon finding such an infringement, we will remove the content from our platform.

SECTION 12: COMMUNICATION
You agree and understand that we will communicate with you through your registered email, phone number, or official meeting. Third parties may advertise or publish alternative ways to contact us or use other measures to pose as us. We cannot verify the authenticity of any such alternative contacts, and they pose a risk of fraud and other malfeasance, so we highly recommend you do not attempt to contact us using those methods. You agree that we cannot be held liable for unauthorized access to your account or other loss resulting from such fraud or other malfeasance by third parties. In order to make sure that you receive all of our communications, you agree to keep your email address and phone number up-to-date and immediately notify us if there are any changes. If any communication is returned as undeliverable, we retain the right to block your access to us until you provide and confirm a new and valid email address or phone number.
SECTION 13: THIRD-PARTY SITES AND LINKS
Your dealings with advertisers or other third parties found on or accessible through our website are solely between you and such third party. These dealings include, but are not limited to, your participation in promotions, use of their service, and any terms, conditions, warranties, or representations associated with such dealings. Third-party links are provided solely as a convenience to you and should not be construed as an endorsement by us. You shall access and use such third-party sites, including the content, items, or services on those sites, solely at your own risk. We do not make any representations or warranties with respect to any content or privacy practices, or otherwise with respect to such third parties or any items or services that may be obtained from such third parties, and you agree that we will have no liability with respect to any loss or damage of any kind incurred as a result of any dealings between you and any third party, or as a result of the presence of links or ads of such third parties on the Services. If there is a dispute between you and any such third party, you understand and agree that we shall be under no obligation to become involved. In case you have a dispute with any such third party, you hereby release us from claims, demands, and damages (actual and consequential) of every kind or nature, known or unknown, suspected, and unsuspected, disclosed, and undisclosed, arising out of or in any way related to such disputes and/or the services.
SECTION 14: DISPUTE RESOLUTION
This Agreement will be governed by, and construed and interpreted in accordance with, the laws of the Dubai, United Arab Emirates without regard to its conflicts-of-law principles. Any dispute arising out of or relating to this Agreement may be brought and adjudicated only in the courts, federal or state, located in Dubai, United Arab Emirates and you submit to the exclusive jurisdiction of such courts and waive any objections based upon improper venue or inconvenient forum.
SECTION 15: MISCELLANEOUS
Performance by us under this agreement is excused during the period such performance is prevented or delayed by the government restrictions (whether with or without jurisdiction), war or warlike activity, insurrection or civil disorder, or any other cause similar or dissimilar to the foregoing that are beyond the control of the parties and not enforceable at the time the agreement is executed. It is hereby agreed that we may at our sole discretion, amend, alter, change, any of the provision of these terms and conditions and such modifications shall be adhered to and have the same effect as if they had been originally embodied in and formed a part of these terms and conditions. Any captions or headings used in these terms and conditions are solely for the convenience of the parties hereto, are not part of these terms and conditions, and are not to be used for the interpretation or determination of validity hereof. If any particular provision of these terms and conditions is determined to be invalid, the invalidity and enforceability would not affect the remaining provisions, which will nevertheless remain in full force and affect. Nothing in this agreement is intended or deemed to create a partnership or joint venture between us. You are not allowed to assign or transfer any right or obligation to any third party without the written consent of us however, you understand that we may assign or transfer some, all or any of our rights and duties with or without notice to you. Our website may from time to time, contains links to other sites whose privacy practices may be different from ours. In case, you submit personal information to any of those sites, your information is governed by their privacy policies and we shall not be held liable for any loss of data or personal information thereof. We request you to carefully read the privacy policy of any other website or application you visit. If you have queries, complaints, or any feedback, you are encouraged to contact us at Hala@Chat.Parts or write to us from our Contact Page. We will try to resolve any complaint within seven (7) business days from the date we receive the complaint.